{"id":10510,"date":"2023-05-16T18:09:22","date_gmt":"2023-05-16T18:09:22","guid":{"rendered":"https:\/\/www.rankaza.com\/blog\/how-to-build-a-culture-of-agent-engagement-7-expert-tips\/"},"modified":"2023-05-16T18:09:22","modified_gmt":"2023-05-16T18:09:22","slug":"how-to-build-a-culture-of-agent-engagement-7-expert-tips","status":"publish","type":"post","link":"https:\/\/www.rankaza.com\/blog\/how-to-build-a-culture-of-agent-engagement-7-expert-tips\/","title":{"rendered":"How to build a culture of agent engagement: 7 expert tips"},"content":{"rendered":"

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Wondering why you should really start building a culture of agent engagement?<\/p>\n

94% of consumers<\/a> say they\u2019re more likely to make a purchase from a company that treats them well.<\/p>\n

And support is your first line of interaction with customers when it comes to providing that remarkable customer experience.<\/p>\n

But as customers still prefer talking to humans, your agent team naturally has to give their best.<\/p>\n

To help you build better-engaged support teams, we\u2019re taking a deep dive into understanding how industry leaders have implemented strategies to increase agent engagement and satisfaction.\u00a0<\/p>\n

Across seven lessons, we\u2019ll share the different tactics you can use to inspire and motivate your own agents. We\u2019ll also discuss how technology and several different best practices play a part in building long-term agent engagement initiatives.<\/p>\n

What is agent engagement?<\/h2>\n

Agent engagement is a process that helps you ensure your agents are fully engaged in their job and in the company\u2019s mission. It often includes activities like team building events or employee recognition and rewards programs.\u00a0<\/p>\n

Improving agent engagement in the contact center is closely tied to providing a better customer experience. That\u2019s because agents who are engaged and motivated have stronger morale and provide a better support service. In fact, happy agents are three times more motivated<\/a> to resolve customer issues.<\/p>\n

So\u2026<\/p>\n

Why is agent engagement important?<\/h2>\n
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