{"id":8548,"date":"2023-03-20T08:08:23","date_gmt":"2023-03-20T08:08:23","guid":{"rendered":"https:\/\/www.rankaza.com\/blog\/customer-experience-metrics-to-watch-in-2023\/"},"modified":"2023-03-20T08:08:23","modified_gmt":"2023-03-20T08:08:23","slug":"customer-experience-metrics-to-watch-in-2023","status":"publish","type":"post","link":"https:\/\/www.rankaza.com\/blog\/customer-experience-metrics-to-watch-in-2023\/","title":{"rendered":"Customer experience metrics to watch in 2023"},"content":{"rendered":"<p> [ad_1]<br \/>\n<\/p>\n<div>\n<p>Setting customer experience metrics might be the least fun part of your role. But it shouldn\u2019t stress you out or take up all your time.<\/p>\n<p>After all, tracking the right metrics is essential for helping you and your team get a clear idea of where you\u2019re standing and what needs improvement. The metrics you set should all focus on helping you better your operational and strategic decision making as well as guiding your future plans effortlessly.<\/p>\n<p>Before we jump into the customer experience metrics, let\u2019s clarify how you should choose these.<\/p>\n<h2><strong>How do you choose which metrics to track?<\/strong><\/h2>\n<figure class=\"wp-block-image size-large is-style-default\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"536\" alt=\"what customer experience metrics to track\" class=\"wp-image-999961293\" srcset=\"https:\/\/kaizo.wpenginepowered.com\/wp-content\/uploads\/2023\/03\/what-customer-experience-metrics-to-track-1024x536.png 1024w, https:\/\/kaizo.wpenginepowered.com\/wp-content\/uploads\/2023\/03\/what-customer-experience-metrics-to-track-300x157.png 300w, https:\/\/kaizo.wpenginepowered.com\/wp-content\/uploads\/2023\/03\/what-customer-experience-metrics-to-track-768x402.png 768w, https:\/\/kaizo.wpenginepowered.com\/wp-content\/uploads\/2023\/03\/what-customer-experience-metrics-to-track-650x340.png 650w, https:\/\/kaizo.wpenginepowered.com\/wp-content\/uploads\/2023\/03\/what-customer-experience-metrics-to-track-620x326.png 620w, https:\/\/kaizo.wpenginepowered.com\/wp-content\/uploads\/2023\/03\/what-customer-experience-metrics-to-track-536x282.png 536w, https:\/\/kaizo.wpenginepowered.com\/wp-content\/uploads\/2023\/03\/what-customer-experience-metrics-to-track-347x183.png 347w, https:\/\/kaizo.wpenginepowered.com\/wp-content\/uploads\/2023\/03\/what-customer-experience-metrics-to-track.png 1200w\" data-lazy-sizes=\"(max-width: 1024px) 100vw, 1024px\" src=\"https:\/\/kaizo.wpenginepowered.com\/wp-content\/uploads\/2023\/03\/what-customer-experience-metrics-to-track-1024x536.png\"\/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"536\" src=\"https:\/\/kaizo.wpenginepowered.com\/wp-content\/uploads\/2023\/03\/what-customer-experience-metrics-to-track-1024x536.png\" alt=\"what customer experience metrics to track\" class=\"wp-image-999961293\" srcset=\"https:\/\/kaizo.wpenginepowered.com\/wp-content\/uploads\/2023\/03\/what-customer-experience-metrics-to-track-1024x536.png 1024w, https:\/\/kaizo.wpenginepowered.com\/wp-content\/uploads\/2023\/03\/what-customer-experience-metrics-to-track-300x157.png 300w, https:\/\/kaizo.wpenginepowered.com\/wp-content\/uploads\/2023\/03\/what-customer-experience-metrics-to-track-768x402.png 768w, https:\/\/kaizo.wpenginepowered.com\/wp-content\/uploads\/2023\/03\/what-customer-experience-metrics-to-track-650x340.png 650w, https:\/\/kaizo.wpenginepowered.com\/wp-content\/uploads\/2023\/03\/what-customer-experience-metrics-to-track-620x326.png 620w, https:\/\/kaizo.wpenginepowered.com\/wp-content\/uploads\/2023\/03\/what-customer-experience-metrics-to-track-536x282.png 536w, https:\/\/kaizo.wpenginepowered.com\/wp-content\/uploads\/2023\/03\/what-customer-experience-metrics-to-track-347x183.png 347w, https:\/\/kaizo.wpenginepowered.com\/wp-content\/uploads\/2023\/03\/what-customer-experience-metrics-to-track.png 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\"\/><\/noscript><\/figure>\n<p>There are three core outcomes each metric should help you with:<\/p>\n<ul>\n<li>Improve customer satisfaction<\/li>\n<li>Increase the overall efficiency of operations<\/li>\n<li>Track and improve agent performance<\/li>\n<\/ul>\n<p>If a metric doesn\u2019t help you reach all of these goals, you should leave tracking it for later.<\/p>\n<p>Relevant metrics for measuring customer experience should also help you decide exactly:<\/p>\n<ul>\n<li>What operational data you should measure<\/li>\n<li>How the measuring process works<\/li>\n<li>When the best time to collect and track these metrics is<\/li>\n<\/ul>\n<p>Additionally, it\u2019s important to consider how these metrics interact with each other. Understanding how they fit together can give you a better understanding of how your business is performing overall.<\/p>\n<h2><strong>Top 7 metrics for measuring customer experience<\/strong><\/h2>\n<figure class=\"wp-block-image size-large is-style-default\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"536\" alt=\"top customer experience metrics\" class=\"wp-image-999961294\" srcset=\"https:\/\/kaizo.wpenginepowered.com\/wp-content\/uploads\/2023\/03\/top-customer-experience-metrics-1024x536.png 1024w, https:\/\/kaizo.wpenginepowered.com\/wp-content\/uploads\/2023\/03\/top-customer-experience-metrics-300x157.png 300w, https:\/\/kaizo.wpenginepowered.com\/wp-content\/uploads\/2023\/03\/top-customer-experience-metrics-768x402.png 768w, https:\/\/kaizo.wpenginepowered.com\/wp-content\/uploads\/2023\/03\/top-customer-experience-metrics-650x340.png 650w, https:\/\/kaizo.wpenginepowered.com\/wp-content\/uploads\/2023\/03\/top-customer-experience-metrics-620x326.png 620w, https:\/\/kaizo.wpenginepowered.com\/wp-content\/uploads\/2023\/03\/top-customer-experience-metrics-536x282.png 536w, https:\/\/kaizo.wpenginepowered.com\/wp-content\/uploads\/2023\/03\/top-customer-experience-metrics-347x183.png 347w, https:\/\/kaizo.wpenginepowered.com\/wp-content\/uploads\/2023\/03\/top-customer-experience-metrics.png 1200w\" data-lazy-sizes=\"(max-width: 1024px) 100vw, 1024px\" src=\"https:\/\/kaizo.wpenginepowered.com\/wp-content\/uploads\/2023\/03\/top-customer-experience-metrics-1024x536.png\"\/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"536\" src=\"https:\/\/kaizo.wpenginepowered.com\/wp-content\/uploads\/2023\/03\/top-customer-experience-metrics-1024x536.png\" alt=\"top customer experience metrics\" class=\"wp-image-999961294\" srcset=\"https:\/\/kaizo.wpenginepowered.com\/wp-content\/uploads\/2023\/03\/top-customer-experience-metrics-1024x536.png 1024w, https:\/\/kaizo.wpenginepowered.com\/wp-content\/uploads\/2023\/03\/top-customer-experience-metrics-300x157.png 300w, https:\/\/kaizo.wpenginepowered.com\/wp-content\/uploads\/2023\/03\/top-customer-experience-metrics-768x402.png 768w, https:\/\/kaizo.wpenginepowered.com\/wp-content\/uploads\/2023\/03\/top-customer-experience-metrics-650x340.png 650w, https:\/\/kaizo.wpenginepowered.com\/wp-content\/uploads\/2023\/03\/top-customer-experience-metrics-620x326.png 620w, https:\/\/kaizo.wpenginepowered.com\/wp-content\/uploads\/2023\/03\/top-customer-experience-metrics-536x282.png 536w, https:\/\/kaizo.wpenginepowered.com\/wp-content\/uploads\/2023\/03\/top-customer-experience-metrics-347x183.png 347w, https:\/\/kaizo.wpenginepowered.com\/wp-content\/uploads\/2023\/03\/top-customer-experience-metrics.png 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\"\/><\/noscript><\/figure>\n<p>Get ready to take notes on the most important customer experience measurement metrics, how you can use them, and how to calculate each.<\/p>\n<h3>1. <strong>Customer Satisfaction Score (CSAT)<\/strong><\/h3>\n<p>Improving your customer retention rate by just 5% can generate <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/media.bain.com\/Images\/BB_Prescription_cutting_costs.pdf?_ga=2.227332765.1274056809.1677777497-2028483866.1677777497\">as much as 25% to 95% higher<\/a> profits. The CSAT score is a numerical representation of customer sentiment and how satisfied existing customers are with your support.\u00a0<\/p>\n<p>To calculate CSAT, start by determining what counts as a \u201csatisfied\u201d customer. For example, ratings between 6-10 out of 10. Then take the number of those customers and divide it by the total number of customers who filled out the survey. Multiply that ratio by 100 to get your final score. You can also keep track of this number over time to measure progress.<\/p>\n<blockquote class=\"wp-block-quote\">\n<h2><strong>CSAT= Total number of satisfied customers \u00f7 Total number of responses x 100<\/strong><\/h2>\n<\/blockquote>\n<p><strong>Remember: <\/strong>You can also use a CSAT score to boost your brand\u2019s reputation, reduce churn, get more repeat business, and differentiate yourself from competitors. In fact, the score is used by multiple departments like marketing, sales, and product. That\u2019s why it doesn\u2019t give you a fully accurate look at your agents\u2019 performance. To get a closer look into how support is impacting your CSAT metric, <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/kaizo.com\/blog\/purpose-of-qa-in-a-call-center\/\">leverage quality insurance<\/a> as part of your customer service management efforts.<\/p>\n<h3><strong>2. Customer Effort Score (CES)<\/strong><\/h3>\n<p>The customer effort score (CES) is a measure of the amount of effort required on the part of customers to achieve their desired outcomes. This can range from answering questions to purchasing or returning products and resolving issues.\u00a0<\/p>\n<p>This customer experience metric helps you determine how easy your company makes it for customers to solve their problems and achieve their goals, especially compared to your competitors. If you have a lower CES than your competitor, your company is doing something right!<\/p>\n<p>To calculate it, you\u2019ll need to pick among a series of different surveys based on either the Likert scale, a 1-10 scale, a 1-5 scale, or the classic emojis scale. Here\u2019s an example of a 1-5 scale used to measure CES:<\/p>\n<figure class=\"wp-block-image size-large is-resized is-style-default\"><img loading=\"lazy\" decoding=\"async\" alt=\"customer effort score calculation\" class=\"wp-image-999961295\" width=\"840\" height=\"439\" srcset=\"https:\/\/kaizo.wpenginepowered.com\/wp-content\/uploads\/2023\/03\/customer-effort-score-ranking-1024x536.png 1024w, https:\/\/kaizo.wpenginepowered.com\/wp-content\/uploads\/2023\/03\/customer-effort-score-ranking-300x157.png 300w, https:\/\/kaizo.wpenginepowered.com\/wp-content\/uploads\/2023\/03\/customer-effort-score-ranking-768x402.png 768w, https:\/\/kaizo.wpenginepowered.com\/wp-content\/uploads\/2023\/03\/customer-effort-score-ranking-650x340.png 650w, https:\/\/kaizo.wpenginepowered.com\/wp-content\/uploads\/2023\/03\/customer-effort-score-ranking.png 1200w\" data-lazy-sizes=\"(max-width: 840px) 100vw, 840px\" src=\"https:\/\/kaizo.wpenginepowered.com\/wp-content\/uploads\/2023\/03\/customer-effort-score-ranking-1024x536.png\"\/><noscript><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kaizo.wpenginepowered.com\/wp-content\/uploads\/2023\/03\/customer-effort-score-ranking-1024x536.png\" alt=\"customer effort score calculation\" class=\"wp-image-999961295\" width=\"840\" height=\"439\" srcset=\"https:\/\/kaizo.wpenginepowered.com\/wp-content\/uploads\/2023\/03\/customer-effort-score-ranking-1024x536.png 1024w, https:\/\/kaizo.wpenginepowered.com\/wp-content\/uploads\/2023\/03\/customer-effort-score-ranking-300x157.png 300w, https:\/\/kaizo.wpenginepowered.com\/wp-content\/uploads\/2023\/03\/customer-effort-score-ranking-768x402.png 768w, https:\/\/kaizo.wpenginepowered.com\/wp-content\/uploads\/2023\/03\/customer-effort-score-ranking-650x340.png 650w, https:\/\/kaizo.wpenginepowered.com\/wp-content\/uploads\/2023\/03\/customer-effort-score-ranking.png 1200w\" sizes=\"auto, (max-width: 840px) 100vw, 840px\"\/><\/noscript><\/figure>\n<blockquote class=\"wp-block-quote\">\n<h2><strong>\u00a0(Total sum of responses) \u00f7 (Number of responses) = CES<\/strong><\/h2>\n<\/blockquote>\n<h3>3. <strong>Net Promoter Score (NPS)<\/strong><\/h3>\n<p>The Net Promoter Score (NPS) gives you a clear picture of customer satisfaction and how likely customers are to recommend your company. This number tells you how successful your company is at creating a positive experience for customers, helping you understand what areas to focus on in order to increase customer loyalty.<\/p>\n<p>Measure your NPS by asking customers to rate their likelihood of recommending your product or service on a scale from 1-10. 1 means they\u2019re not likely to recommend, while 10 would be a definite recommendation. The NPS score is determined by subtracting the portion of detractors from the portion of promoters. The higher the number, the better.<\/p>\n<figure class=\"wp-block-image size-large is-style-default\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"536\" alt=\"promoters vs detractors score\" class=\"wp-image-999961296\" srcset=\"https:\/\/kaizo.wpenginepowered.com\/wp-content\/uploads\/2023\/03\/promoters-vs-detractors-score-1024x536.png 1024w, https:\/\/kaizo.wpenginepowered.com\/wp-content\/uploads\/2023\/03\/promoters-vs-detractors-score-300x157.png 300w, https:\/\/kaizo.wpenginepowered.com\/wp-content\/uploads\/2023\/03\/promoters-vs-detractors-score-768x402.png 768w, https:\/\/kaizo.wpenginepowered.com\/wp-content\/uploads\/2023\/03\/promoters-vs-detractors-score-650x340.png 650w, https:\/\/kaizo.wpenginepowered.com\/wp-content\/uploads\/2023\/03\/promoters-vs-detractors-score-620x326.png 620w, https:\/\/kaizo.wpenginepowered.com\/wp-content\/uploads\/2023\/03\/promoters-vs-detractors-score-536x282.png 536w, https:\/\/kaizo.wpenginepowered.com\/wp-content\/uploads\/2023\/03\/promoters-vs-detractors-score-347x183.png 347w, https:\/\/kaizo.wpenginepowered.com\/wp-content\/uploads\/2023\/03\/promoters-vs-detractors-score.png 1200w\" data-lazy-sizes=\"(max-width: 1024px) 100vw, 1024px\" src=\"https:\/\/kaizo.wpenginepowered.com\/wp-content\/uploads\/2023\/03\/promoters-vs-detractors-score-1024x536.png\"\/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"536\" src=\"https:\/\/kaizo.wpenginepowered.com\/wp-content\/uploads\/2023\/03\/promoters-vs-detractors-score-1024x536.png\" alt=\"promoters vs detractors score\" class=\"wp-image-999961296\" srcset=\"https:\/\/kaizo.wpenginepowered.com\/wp-content\/uploads\/2023\/03\/promoters-vs-detractors-score-1024x536.png 1024w, https:\/\/kaizo.wpenginepowered.com\/wp-content\/uploads\/2023\/03\/promoters-vs-detractors-score-300x157.png 300w, https:\/\/kaizo.wpenginepowered.com\/wp-content\/uploads\/2023\/03\/promoters-vs-detractors-score-768x402.png 768w, https:\/\/kaizo.wpenginepowered.com\/wp-content\/uploads\/2023\/03\/promoters-vs-detractors-score-650x340.png 650w, https:\/\/kaizo.wpenginepowered.com\/wp-content\/uploads\/2023\/03\/promoters-vs-detractors-score-620x326.png 620w, https:\/\/kaizo.wpenginepowered.com\/wp-content\/uploads\/2023\/03\/promoters-vs-detractors-score-536x282.png 536w, https:\/\/kaizo.wpenginepowered.com\/wp-content\/uploads\/2023\/03\/promoters-vs-detractors-score-347x183.png 347w, https:\/\/kaizo.wpenginepowered.com\/wp-content\/uploads\/2023\/03\/promoters-vs-detractors-score.png 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\"\/><\/noscript><\/figure>\n<p><strong>Practical example:<\/strong> Assume 15% of your customers are detractors and 30% are promoters, your NPS would be 15. As long as the score\u2019s above zero, you\u2019re doing things right and don\u2019t have much to worry about. But remember you should re-check your score annually or every other quarter if you\u2019ve got loads of changes going on around your product.<\/p>\n<h3>4. <strong>First Response Time (FRT)<\/strong><\/h3>\n<p>Also known as <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/kaizo.com\/blog\/high-first-reply-time\/\">First Reply Time<\/a>, the First Response Time (FRT) is a key customer experience metric used in customer service to measure the passage of time between the point when a customer submits an inquiry and when they receive a response from your agents.\u00a0<\/p>\n<p>To ensure accuracy, make sure its measurement only happens within business hours. This will give you a look at how quickly and efficiently your support team is responding to customers, helping <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/kaizo.com\/blog\/how-to-improve-customer-experience\/\">improve the customer experience<\/a>.<\/p>\n<p>To get the FRT score, divide the total time spent on all resolved cases by the number of cases that were successfully completed.\u00a0<\/p>\n<blockquote class=\"wp-block-quote\">\n<p><strong>FRT= Total time waiting for all inquiries \u00f7 Total number of inquiries<\/strong><\/p>\n<\/blockquote>\n<h3>5. <strong>Customer Lifetime Value (CLV)<\/strong><\/h3>\n<p>Customer Lifetime Value (CLV) is used to calculate the revenue that a customer will generate during the time they\u2019re your company\u2019s customer. This is one of the best customer experience metrics as it has many added benefits like:<\/p>\n<ul>\n<li>It accounts for multiple factors.<\/li>\n<li>It gives insight into the average time a customer stays on with the brand or product.<\/li>\n<li>It can also be used to estimate the potential revenue from a potential new customer in advance.<\/li>\n<\/ul>\n<p>CLV is calculated by multiplying the average purchase value, average purchase frequency, and average customer lifespan.<\/p>\n<blockquote class=\"wp-block-quote\">\n<p><strong>CLV = Average Purchase Value X Average Purchase Frequency X Average Customer Lifespan<\/strong><\/p>\n<\/blockquote>\n<h3>6. <strong>Customer Health Score<\/strong><\/h3>\n<p>The Customer Health Score is a measure of how healthy a customer\u2019s account is. This customer experience metric is used to identify accounts that have the greatest potential for future profitability and the best chance of renewal.\u00a0<\/p>\n<p>There\u2019s no formula for calculating Customer Health Score. Instead, it\u2019s more like an educated guess you take by looking at fundamental data like:<\/p>\n<ul>\n<li><strong>The depth of a product:<\/strong> How many features are people actually using?<\/li>\n<li><strong>The breadth of a product: <\/strong>How many customers who signed up for each account are actively using it?<\/li>\n<li><strong>The frequency of a product: <\/strong>How often do people use your tool or app? How much time do they spend on it?<\/li>\n<li><strong>Other in-app actions:<\/strong> How many people are using your in-app chat? How many users have upgraded their plans? How many add-ons did they get?<\/li>\n<\/ul>\n<h3>7. Customer Churn Rate<\/h3>\n<p>Tracking the customer churn rate is essential for understanding customer loyalty and overall business performance. It\u2019s calculated by looking at the number of customers that discontinue their purchases over a given period of time. This is typically expressed as a percentage and helps paint an overarching <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/kaizo.com\/blog\/importance-of-customer-satisfaction\/\">picture of customer satisfaction<\/a>.<\/p>\n<p>We recommend choosing specific periods of time and dividing the total number of customers you lost by the total of those you gained. Lastly, multiply the result by 100 to get the percentage score.<\/p>\n<blockquote class=\"wp-block-quote\">\n<p><strong>Customer Churn Rate = (Lost customers \u00f7 Gained customers) X 100<\/strong><\/p>\n<\/blockquote>\n<p><strong>Practical example: <\/strong>If you got 500 new customers in Q3, and you lost 50 in the process, your churn rate is (50 \/ 500) x 100 = 10%.<\/p>\n<h2>Bringing all key customer experience metrics together<\/h2>\n<p>You\u2019ll have to track all of these metrics for measuring customer experience<\/p>\n<p>\u00a0to identify all friction points and improve the customer experience. But everything can be automated so you can spot issues in real-time, <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/kaizo.com\/blog\/negative-customer-feedback\/\">analyze customer feedbac<\/a><a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/kaizo.com\/blog\/negative-customer-feedback\/\">k<\/a>, and meet customer expectations faster.<\/p>\n<p>Start by taking a look at your support team\u2019s <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/kaizo.com\/scorecards\/\">Scorecards<\/a> to get a 360\u00b0 view of your agents\u2019 performance and entire relationship with potential and existing customers. You\u2019ll be able to spot customer drop-off points and take a closer look at how support interactions are happening.<\/p>\n<p>Try <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/kaizo.com\/\">Kaizo<\/a> to get a better grip on your business metrics and improve customer service quality from the first weeks using a gamified approach.<\/p>\n<p><!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-74d76e77-f90f-4c56-8e3f-217d359bdac9\"><span class=\"hs-cta-node hs-cta-74d76e77-f90f-4c56-8e3f-217d359bdac9\" id=\"hs-cta-74d76e77-f90f-4c56-8e3f-217d359bdac9\"><!--[if lte IE 8]>\n\n<div id=\"hs-cta-ie-element\"><\/div>\n\n<![endif]--><a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/8471167\/74d76e77-f90f-4c56-8e3f-217d359bdac9\"><img loading=\"lazy\" decoding=\"async\" class=\"hs-cta-img\" id=\"hs-cta-img-74d76e77-f90f-4c56-8e3f-217d359bdac9\" style=\"border-width:0px;\" height=\"362\" width=\"1086\" alt=\"New call-to-action\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/8471167\/74d76e77-f90f-4c56-8e3f-217d359bdac9.png\"\/><noscript><img loading=\"lazy\" decoding=\"async\" class=\"hs-cta-img\" id=\"hs-cta-img-74d76e77-f90f-4c56-8e3f-217d359bdac9\" style=\"border-width:0px;\" height=\"362\" width=\"1086\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/8471167\/74d76e77-f90f-4c56-8e3f-217d359bdac9.png\" alt=\"New call-to-action\"\/><\/noscript><\/a><\/span><\/span><!-- end HubSpot Call-to-Action Code --><\/p><\/div>\n<p><script type=\"rocketlazyloadscript\" data-rocket-type=\"text\/javascript\">\n!function(f,b,e,v,n,t,s)if(f.fbq)return;n=f.fbq=function()n.callMethod?\nn.callMethod.apply(n,arguments):n.queue.push(arguments);if(!f._fbq)f._fbq=n;\nn.push=n;n.loaded=!0;n.version='2.0';n.queue=[];t=b.createElement(e);t.async=!0;\nt.src=v;s=b.getElementsByTagName(e)[0];s.parentNode.insertBefore(t,s)(window,\ndocument,'script','https:\/\/connect.facebook.net\/en_US\/fbevents.js');\n<\/script><br \/>\n<br \/>[ad_2]<br \/>\n<br \/><a href=\"https:\/\/kaizo.com\/blog\/customer-experience-metrics\/\">Source link <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>[ad_1] Setting customer experience metrics might be the least fun part of your role. 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The metrics you [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":8549,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[67],"tags":[80,161,194,614],"class_list":["post-8548","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-technology","tag-customer","tag-experience","tag-metrics","tag-watch"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.1 (Yoast SEO v28.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Customer experience metrics to watch in 2023 - Rankaza.com<\/title>\n<meta name=\"description\" content=\"Setting customer experience metrics might be the least fun part of your role. But it shouldn\u2019t stress you out or take up all your time. 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