To update the latest version of Payroll services, download the update file. The files downloaded from the QB program are secured with a digital signature certificate to protect the computer and its content. If QuickBooks is unable to verify the digital signature, it triggers QuickBooks error 15101 and prevents the update process. So, fixing this error is essential to update the payroll successfully.
Except for the discussed cause, other reasons can also trigger error 15101 in QuickBooks. In this blog, we are discussing all the possible reasons behind this interruption and their suitable fixes. Make sure to follow each troubleshooting solution carefully.
The appearance of error 15101 affects your workflow and other QB operations, which can irritate you. Dial +1(855)-955-1942 to connect with QB experts and let them handle the 15101 error for you
Possible Reasons Behind QuickBooks Error Code 15101
Below, we are mentioning a list of possible factors that provoke QuickBooks Desktop error 15101 and interrupt the update process:
- QuickBooks is unable to verify the digital signature of the update file you’ve downloaded.
- Using the outdated version of Windows can also trigger error 15101 in QB.
- Some components of the QuickBooks installation file are either damaged or corrupted, which prevents you from updating the payroll services.
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Troubleshooting Solutions to Rectify QuickBooks Payroll Update Error 15101
Go through the solutions we have mentioned below to fix update error 15101 and download the payroll update successfully:
Solution 1: Download and Install the Digital Signature Certificate
The digital signature certificate will help you verify the digital signature of the payroll update file by QuickBooks:
- Go to the home screen of your computer and right-click on the QB icon.
- Select ‘Properties.’
- Click ‘ Open File Location ‘ from the ‘Shortcut’ tab and then ‘OK.’
- On the prompted window, look for the QB application file. Now right-click on this file and select ‘Properties,’ which will open the Application file Properties window.
- Click on the ‘Digital Signature’ tab and select any entry from the Signature list field.
- Further, select ‘Details.’
- Click on ‘View Certificate’ from the prompted window. It will open the Digital Signature window.
- Move to the ‘General’ tab and click ‘Install Certificate.’
- On the prompt ‘Certificate Import Wizard’ welcome screen, make sure the store location is set to ‘Current User’ and click ‘Next.’
- Click ‘Next’ and ‘Finish’ on the Certificate Store window.
- Now you’ll be prompted to ‘Import was successful.’ Finally, select ‘OK.’
Solution 2: Download the Most Recent Update of Windows
Follow the below-given steps to download the Windows update:
- Go to ‘Settings’ on your computer.
- Select the ‘Windows Update’ option.
- Now click ‘Check for Updates’ for the latest Windows update.
- When ‘Updates are available’ displays, click ‘Install,’ and Windows will update to its most recent version.
Above, we have discussed the possible causes and their solutions to fix QuickBooks error 15101. If this error persists, reinstall the QuickBooks Desktop to fix it. If you have any queries related to the same, dial +1(855)-955-1942 and connect with QB experts on a direct call.
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