Customer Support Funnel : Everything You Need to Know


Did you know that almost 80% of customers see customer experience as important as the product or the service itself? But what can you do to deliver the right CX to your customers? The answer lies within the term “Customer Support Funnel”.

Almost everyone who is somewhat familiar with sales, marketing, and human resources has come across the buzzword “Funnel”. But when it comes to customer support, the word is rarely mentioned. However, creating and establishing a solid customer support funnel is mostly what it takes for your business to improve its customer success, retention, and growth. 

In this blog, we’ll explore what a customer support funnel, its importance, and how you can create & optimize the funnel for your business is. By doing this, you’ll be able to spot the areas where you’re losing consumers. Also, you’ll be able to figure out how to address their needs to create a successful customer connection more effectively. 


Source link

Related Post