Fluent Assistance 1.6.9: Google Recaptcha, Custom made Subject in Workflow & Bug Fixes


Howdy individuals! 

Welcome to the 2nd release of this calendar year. Fluent Assistance 1.6.9 is right here! Past update we launched “Freshdesk Migration”, which was most appreciated by our users. In this update, we attempted to launch yet another user asked for element and improvements on previous attributes with a number of bug fixes.

Let us dive into these capabilities and fixes below—

What is new in Fluent Assist 1.6.9?

Security is our prime precedence. One particular element is instantly connected to this, and other individuals straight or indirectly increase currently existing options in Fluent Assistance. Consider a search at the features–

Included Google Captcha “in login and signal up”

Google captcha is a most requested aspect from our person community. We listen to you! Now you can use google captcha in your registration variety and login variety.

Google reCAPTCHA in Fluent Support
Google reCAPTCHA in Fluent Aid

Custom made subject required or optional

Want to make your personalized area on guidance ticket types need to loaded up by consumers or want to make it optional?

Now you can do this in your personalized subject options.

Custom field required or optional
Customized discipline required or optional options in Fluent Guidance

Tailor made field in the workflow issue

Personalized fields are an remarkable function of Fluent Support. We make it straightforward for you now to use custom made fields in your workflow’s conditions. You can result in these problems and operate workflow actions centered on a variety of integration’s custom fields.

Custom field in the workflow condition in fluent Support
Custom made industry in the Fluent Guidance workflow problem

Incorporate “saved replies” in custom made response to automobile close

Vehicle close tickets is a useful attribute utilised by most people to immediately near specific tickets which are idle for a sure time. We make it more person-friendly by incorporating the skill for you to send out personalized replies when quickly closing the ticket. Now you can insert your “saved replies” specifically in your ‘Add Customized Response’ box.

Add custom response to auto close fluent support
Include customized reaction to Fluent Help automobile close location

This will preserve a great deal of time for you! Click ‘Templates’ button in your auto shut environment and your saved replies will be loaded into your customized response box. You get the strategy!

Saved Replies (Templates) Add custom response to auto close settings in Fluent Support
Saved Replies (Templates) Add custom reaction to automobile close settings in Fluent Aid

Additional ‘saved reply’ templates in the workflow

Beforehand ‘Saved Replies’ templates had been out there in the ticket replies option. Now you can access them by means of your workflow action – “Add Response” box.

Added ‘saved reply’ templates in the workflow
Included ‘saved reply’ templates in the Fluent Assistance workflow location

This way, you can simply insert previously saved replies into your automation and speed up the approach.

Bug Fixes

FluentCRM widget lacking problem

There was a issue exhibiting the FluentCRM widget on the user’s ticket sidebar. Some elements have been lacking for some users. We set it and now all FluentCRM widgets are visible if your FluentCRM plugin is related to your Fluent Assistance plugin.

Delete motion issue on manual workflow

An concern happened for some consumers making use of the guide workflow when employing the delete action. Now this is set.

Thank you!

I want to thank you men for suggesting the helpful functions in this release. We normally try to ship the necessary functions to help you run your shopper guidance program effectively. If you have any neat Fluent Assistance functions in thoughts, be sure to do share with us. Sign up for our Fluent Assistance local community. Quite a few of you are sharing valuable hacks and tips there. I could not thank you a lot more!

Share your views in the opinions! Have a pleasant day!


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