QuickBooks scan manager simplifies adding files to invoices, sales receipts, bills, etc. Therefore, when you get the QuickBooks Scan Manager Not Working error, it is a huge problem. Users should know that Intuit discontinued the QuickBooks scan manager in the QB Desktop 2022. Therefore, versions of 2022 and after should check for the attach documents feature. 

 

This blog will discuss how to fix the QuickBooks scan manager when it stops working. In case you have a query or need fast assistance, contact our QB ProAdvisor at +1-(855)-955-1942.

When The Scan Manager Stops Working

In case your QuickBooks scan manager stops working, you need to ensure everything is right with the internet connection, scanner, and software. Follow these steps below to skip the troubleshooting process in case the problem can be resolved easily.

  • You should be connected to the internet.
  • The scanner must be connected to the Twain scanner and the system, and the scanner must be switched on.
  • When working on a new device, you must set QuickBooks scan manager to add files.
  • Ensure that the Scan Manager and the scanner you are using are compatible.

Also See: How To Update QuickBooks Company File

QuickBooks Scan Manager Not Working Error

The QuickBooks scan manager not working error can show different warning messages. Here are some common error messages that you might see on your screen:

  • QB scan manager slow
  • QB Scan Manager cannot create a new profile
  • QuickBooks scan manager has stopped working
  • QuickBooks unable to find the scanner driver
  • QuickBooks scan manager no profiles
  • QuickBooks scan manager is already running

How To Troubleshoot QuickBooks Scan Manager Not Working Error

If the QuickBooks scan manager not working or cannot be selected, you need to troubleshoot and fix the issue. Follow the steps below to fix the QuickBooks scan manager error:

  1. Delete the existing profile in the QuickBooks scan manager and create a fresh one. This could be done by opening QuickBooks and navigating to the company menu, followed by documents and doc center.
  2. Now, update the user settings (UAC settings) in your Windows. For that, open the control panel, select user accounts, and edit or change user account control settings.
  3. If the problem persists, repair QuickBooks Desktop with the help of the Windows Repair tool. For that, open the control panel, navigate to programs and features, and uninstall or change a program. Select QuickBooks followed by uninstall or change, and when you see the repair option, go for it.
  4. However, if that doesnt resolve the issue, you need to uninstall QuickBooks and reinstall it with the help of Clean installation tell. After that, set up QuickBooks scan manager.
  5. Sometimes the wireless connection might be causing the error. Therefore, you can opt for a wired connection between the scan manager and the scanner.

Related Post: How To QuickBooks Payroll Tax Table Update

Talk To An Expert

The above methods should fix the faulty scan manager on your QuickBooks device. However, as resolving QuickBooks Scan Manager Not Working can be troublesome, it is recommended to contact an expert. Call our QB ProAdvisor’s at +1-(855)-955-1942, and allow them to assist you in fixing the QB issues.

Frequently Asked Questions

Question 1: What is QuickBooks Scan Manager, and why is it not working?

Ans: QuickBooks Scan Manager is a feature that allows you to attach documents to transactions. If it’s not working, it means you might have issues with scanning or attaching documents.

 

Question 2: How do I access QuickBooks Scan Manager?

Ans: To access Scan Manager, go to “File” > “Documents” > “Scan Documents.”

 

Question 3: Why is QuickBooks Scan Manager not recognizing my scanner?

Ans: This issue could be due to a variety of reasons, including incompatible scanner drivers, scanner connectivity problems, or issues with QuickBooks itself.

 

Question 4: I can’t find the option to scan documents in QuickBooks. What should I do?

Ans: Ensure you are using a version of QuickBooks that supports Scan Manager. Go to “File” > “Documents” and check if the “Scan Documents” option is available. If not, you might need to upgrade your QuickBooks version.

 

Question 5: My scanner is connected, but QuickBooks Scan Manager still won’t work. What could be the problem?

Ans: Check if your scanner is recognized by your computer’s operating system. If it’s not, you may need to reinstall scanner drivers or troubleshoot scanner connectivity issues.

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