TeamSupport is all about purchaser-centricity it is developed in our DNA. So, we routinely update and greatly enhance our products and solutions to guarantee we’re offering you, our purchaser, with application that can grow with you and assist your consumer service attempts. Specific underneath are the features we have released in the to start with quarter of 2023:
OUR Purchaser Aid TICKETING Method
- New Ticket Template
Customers can now improve their consumer support staff efficiency by producing ticket templates based mostly on their item forms.
- New Homes Order
Empower help agents to operate more effectively by grouping tickets of the very same type together in get of value set by you. End users can now develop distinct web page views centered on ticket forms.
OUR Dwell CHAT Software
- Display screen Sharing
For more quickly time-to-resolution, prospects can now employ display sharing abilities to keep away from back again and forth queries concerning the agent and person. With the ability for agents and users alike to share their monitor straight in live chat conversations, a smoother consumer working experience is inescapable.
- New Messaging Channels
Empowering companies to raise their viewers arrive at, we have added two more messaging channels to our purchaser chat program: WhatsApp and Google Organization Messages.
With WhatsApp, you can access a world audience as a result of the ease and comfort of their text-like interface. WhatsApp is the worlds most well known, trusted, and safe messaging app.
By linking your Google Organization Profile, you can make use of our new integration with Google Enterprise Messages to have interaction with buyers directly from their Google Maps or Lookup query.